10 ExpandIT Service Management - a world of possibilities ExpandIT Service Management allows the use of multiple platforms – simultaneously! The technician can receive the order on a GPS device, and/or via an iPhone and can finalize the quality report on a laptop or tablet. In this way we ensure that daily entries are made quickly and efficiently. ExpandIT Service Management supports best practices in a modern service company. From the central planning board service jobs are assigned to specific technicians or the jobs can be split to more technicians working on the same task. Service Client ExpandIT Service Client lets you efficiently manage the day’s tasks. Simply get the day’s tasks onto your PC; after the tasks are accepted, planners can see that they are received and ready to be executed When tasks are completed and used and materials and hours are registered and if necessary signed by the customer, they are automatically forwarded to the administrative office. Service reports can be printed or sent via e-mail from the customer, or even an SMS can be sent, indicating that the work has been completed. Employees can be set up so they can see if they have achieved their daily/weekly goal of hours (presented to the employees on the very first page). The hardware can be freely combined, so, for example, work can be seen and completed on a mobile phone. If the employee in the field has a PC and a tablet, these can be used in combination to enter hours if the phone’s display is too small – whatever combination makes the employee’s work easiest. www.expandit.com
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